ITIL® 4 Foundation Certificate with Official Digital Manual and Exam
Get first-level training in the ITIL® framework, learning the latest version of ITIL to further your IT service management career.
Duration
5 weeksCost
$714
Take your IT Service Management (ITSM) career to the next level
On this microcredential, you’ll learn about the guiding principles of ITIL® 4, and how to provide high-level professional IT Service Management.
What is the ITIL®?
ITIL is the accepted international standard for IT Service Management.
What is the ITIL® 4 Foundation Certificate?
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.
It teaches the fundamentals of the latest version of ITIL, and getting the certification is key for anyone looking for a career in IT service management.
What does the Certification cover?
You’ll learn about the Service Value System (SVS) – which describes how all the components and activities of an organisation work together as a system to enable value creation.
You’ll explore key concepts in the ITIL® 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be created. You’ll also learn core project management principles.
The course culminates in a one-hour multiple-choice examination for the ITIL® 4 Foundation Certificate and is a pre-requisite for the further training in ITIL® 4.
You’ll come away ITIL® certified by QA – an Axelos accredited training organisation – and ready to further an exciting career in a thriving sector.
AXELOS Global Best Practice Intellectual Property. ITIL® & PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® & PRINCE2®, Accredited Training Organization logos are trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL course on this page is offered by QA Affiliate of AXELOS Limited. ITIL4 Foundation is a registered trade mark of AXELOS Limited. All rights reserved.
Your learning will begin when QA sends you the manual or the day the course starts, whichever comes first.
Please note £215.50 of this Microcredential is non-refundable due to costs being incurred at the point of enrolment.
After you have completed the microcredential, you’ll be issued an official exam voucher with instructions on how to schedule your exam via the PeopleCert online live schedule. You’ll have no more than 12 months to book and attend the exam.
What skills will you learn?
- IT-enabled service delivery
- Agile
- Lean processing
- Project management
- Time management
- Negotiating
- Critical thinking
What you will achieve
By the end of the microcredential, you’ll be able to...
- Engage with key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices and how these enable business value to be co-created
- Understand the seven guiding principles of ITIL 4
- Apply the ITIL service value system
- Understand the four dimensions of service management
- Apply the ITIL practices with a focus on 15 of these, of which 7 will be covered in detail
Are you eligible for this microcredential?
There are no specific pre-requisites for this microcredential but it is expected that learners will be working in an IT Service environment
.
Is this microcredential right for you?
This microcredential is designed to enable IT staff to learn key concepts in providing structured support to users, and management of technical infrastructure.
It would benefit all levels of IT professionals, customers, and users involved in IT Services in any organisation.
It would especially appeal to:
- Technical support
- Service desk analysts
- Technical analysts
- Helpdesk team leader
- IT project managers
Syllabus
What happens before, during, and after your microcredential
Course
From 27 Jun 2022
ITIL® 4 Foundation Certificate in IT Service Management: A FutureLearn course by QA
Comprehensive first-level training for anyone involved in the delivery of IT-enabled services in a modern digital organisation.
5 weeks
3 hours per week
Week 1
Introduction | The Key Concepts of Service Management
- Introduction
- What is ITIL?
- Co-creation of Value through Service
- Service Relationships
- Week 1 Review
Week 2
The ITIL® Service Value System
- Introducing the SVS and the SVC
- The Service Value System (SVS)
- The Service Value Chain (SVC)
- Week 2 Review
Week 3
The ITIL® Practices
- 8 ITIL Practices
- Continual Improvement and Change Enablement
- Incident Management and Problem Management
- Service Request Management and Service Desk
- Service Level Management
- Week 3 Review
Week 4
The ITIL® Guiding Principles | The Four Dimensions of Service Management
- The Seven Guiding Principles
- The Four Dimensions of Service Management
- Week 4 Review
Week 5
Revision and Further Resources
- Revision
- Mock Exams
- Further Resources
- Conclusion and Next Steps
What you will receive
A ITIL® 4 Foundation Certificate in Service Management from Training is provided by QA, accredited by PeopleCert
After you have completed the microcredential, you’ll be issued an official exam voucher with instructions on how to schedule your exam via the PeopleCert online live schedule. You’ll have no more than 12 months to book and attend the exam.
What is a microcredential?
Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.
Complete online courses led by experts over multiple weeks with a dedicated group of professionals.
Test your understanding with online tutor-marked assessments and exercises.
Finish your learning and pass your assessments to gain an accredited credential.
Use your microcredential as evidence of your specialised skills and progress further in your industry.
Career-focused learning by QA
QA is the UK’s leading tech & project management skills organisation. We are true specialists in technology, providing a comprehensive suite of both learning and talent services, helping individuals and companies to be winners in the digital revolution.
Established
1985Location
UK
This microcredential is accredited by AXELOS
Accredited ITIL 4 Foundation Certificate in Service Management training is provided by QA, accredited by PeopleCert on behalf of Axelos. QA are an Axelos accredited training organisation (ATO).
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
Want to know more about learning on FutureLearn? Using FutureLearn
What are our learners saying?
Add a new skill or forge a new path
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They bring the classroom right to you
"FutureLearn courses are always interesting and informative. They bring the classroom right to you and send you on a journey to explore new ideas and offer interesting topics."
When would you like to start?
Enrolment for this microcredential is closed. We aim to run our microcredentials every few months. Register to find out more about this microcredential and future start dates.
Find out more
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FAQ
We can accept payments made by card (Visa, Mastercard and American Express) or PayPal via our online system.
You will have 14 days from the day the course starts to apply for a refund. If this Microcredential has any non-refundable costs they will be stated in the ‘Overview’ section above. You can find more information in our cancellation and refund policy.
Microcredentials are designed to fit around your life and timezone.
There may be live events as part of your studies, but these will be recorded and can be watched afterwards if you aren’t online for the live broadcast.
No, microcredentials are designed to be taken anywhere in the world. You won’t need the right to study in the country where the university offering the microcredential is based.
ITIL® is the accepted international standard for IT Service Management (ITSM).
Want to know more? Read the microcredential FAQs, or contact us.